to understand the difference between
urgent and STAT. Finishing patients
is important, answering the phone
every time it rings may not be.
7. Team effort. Can’t stress this one
enough. When making a decision,
include the team. They know the
front line. This will create empowerment and buys them into the process.
8. Establish goals. Create pathways,
short term and long term. Make
them obtainable. Stretch goals are
great, but if you can’t reach them
they become self-defeating.
9. Create a plan of action. Have a road
map to processes and goals and
follow it. It will keep the team on
track, clarify duties, and streamline
10. Stay motivated. When the going gets
tough, the tough have to get going.
People get stressed and they need
motivation. If the leader fails at this,
so does the team. Do not let defeat
on a goal or process defeat the entire
team. Celebrate accomplishments
no matter how small and, most
importantly, promote an enjoyable
Increasing productivity and doing
more with less may seem like an insurmountable task. After all, we’ve been
asked to do this for years and have been
complying so how can we do any more?!
Using these ten steps helps the team function better and have more fun at work,
even though we’re asking them to work
harder. Managing up systems and team
members is crucial. People will give more
and go the extra mile if they believe in
the concept. If a front line leader is negative and shifts blame (“It’s not me, it’s
senior administration. They’re asking us
to make these changes.”) then the team is
going to take on that personality. Be positive and manage up the situation(s)—
your team is watching!
You can use these steps in the department, but also personally. I use them to
keep myself more productive. I no longer
place emails on the top of my to do list.
I skim them once in the morning and at
the end of the day, looking for key names
and important topics, the rest can wait.
Sometimes I am days from answering
a meeting request. If you want me, call
me, otherwise I assume it can wait until
I am at an unproductive moment, which
might not be for days. As a result, I find
myself working with less stress and accomplishing more in a work day.
1Fischette JM. 10 Steps to Get More Productivity from LESS Staff. StartupNation. 2013.
Available at: http://www.startupnation.
10-steps-less-staff.htm. Accessed August 13,
Ed Yoder, MBA, MHA, RT(R), FAHRA, CRA is the
administrative director of medical imaging at Winter
Haven Hospital in Winter Haven, FL. He holds a
master’s degree in business administration, as well as
a master’s degree in healthcare administration from
the University of St. Francis. Ed is also a member of the
AHRA Board of Directors. He may be contacted at