staff, an agreement can be required of the
candidate to obtain certification in the new
role within a specified amount of time. This
action benefits many. The employee obtains
new skills, knowledge, and certification that
are financially supported by the organization, the patient receives a higher quality of
care, and the department gains scheduling
flexibility while avoiding specialty technologist recruitment costs.
The imaging department at Marietta
utilizes this particular approach with staff.
While staff was initially concerned with the
change, they now see the benefit not only
for themselves, but also for their patients
and the organization. If they wish to purchase study materials, they are responsible
for that cost; however, once they pass their
certification they are reimbursed for the
cost of the exam. I assist staff in reaching
their goals by providing them with many
free or low cost educational resources. They
are not shy about contacting me for ideas,
and I love to assist them in achieving their
Education goes beyond just what is
necessary to maintain professional licen-sure. Improving employee engagement
and retention through training is a strategic management tactic that is often overlooked. 4 Businesses sometimes assume
that increasing wages or offering more
paid time off will increase job satisfaction,
but when they try this employees remain
dissatisfied with their work. When
employees feel that their employers care
enough about them to invest in their education and training in order to give them
the tools they need to better perform their
jobs, they often will stay committed to the
Today’s workforce recognizes the value
of continual personal improvement as a
way to assure steady employability. In recognition of this, the most popular worker
retention strategies are listed below. 5 Five of
the top seven areas all relate to learning,
which is further support that education is
important to staff.
• Conferences and seminars
• Tuition reimbursement
• Managerial training
• Pay for performance
• Flex time
• Interpersonal skills training
• Technical training
Training and education need not be lim-
ited to front line staff. Supervisors, man-
agers, and directors should receive ongoing
leadership training. Not only does this
strengthen their skill sets, but also trans-
lates into better relationships with their
direct reports. As many studies have
shown, the main reason for employee
turnover is often linked directly to man-
agement. By reducing this one statistic,
employee retention will increase thanks to
1Employee Engagement: A Leading Indicator of
Financial Performance. Available at: http://
SbnAodyX7Kmg. Accessed March 15, 2010.
2Engaged Healthcare Employees’ Top Six Indicators To Future Job Satisfaction. Available at:
March 15, 2010.
3Watson L. Factors Influencing job satisfaction
and organizational commitment. Radiologic
4Improving Employee Retention Through Training. Available at: http://www.articlesbase.
122.html. Accessed July 15,2010.
5McDargh E. Ideas for Employee Retention.
Available at: http://www.managerwise.com/
article.phtml?id=105. Accessed July 15, 2010.
6Umiker WO. Does Training Increase Employee
Retention? Available at: http://www.allbusi-ness.com/human-resources/careers-career-development/ 439209-1.html. Accessed July
Aimee J. Phillips, MS, RT(R)(M)(CV)(QM) is contributing
as a guest columnist. She is the educational services
specialist at Marietta Memorial Hospital in Marietta, OH
and can be contacted at email@example.com.