Debra L. Murphy
Improving the healthcare environment one chest x-ray at a time.
James D. Lipcamon
Considering the safety issues that arise from text messaging, it’s obvious that the distractions are not a good
match for healthcare.
in the industry 10
Importance of Certified and Qualified Personnel for Managing PACS
Christopher Trimble, MD, MBA, Charles Socia, RT(CT), QM, CIIP, Edward Bluth, MD, FACR,
and Paul Nagy, PhD, CIIP
The IIP certification exam was designed to help radiology administrators recruit the best PACS team.
Developing Technologies to Specific Clinical Aims Requires Rigorous
A new technology, shear wave elastography, could complement ultrasound imaging and define an improved
workforce planning 30
Employee Engagement and Retention Through Education
Aimee J. Phillips, MS, RT(R)(M)(CV)(QM)
Engaging committed staff through education can help to ensure organizational success.
I See New Codes A-comin’…
Melody W. Mulaik, MSHS, RCC, PCS, FCS, CPC, CPC-H
In 2011, the biggest coding changes for radiology are in the interventional area.
management findings 48
A Noteworthy Effort
Gary Boyd, FAHRA
Employee thank you notes are effective tools for positively impacting staff – even if you have poor penmanship.
outpatient imaging 57
Critical Success Factors: Innovation
Jason C. Theadore, MHA, CRA, RT(R) and Craig Anderson, Jr.
“Disruptive innovation” adds a layer of complexity that can make even the best radiology managers stumble.
the bottom line 60
Building a Culture of Excellence Does Not Equal Perfection
Ed Yoder, MBA, MHA, RT(R), FAHRA, CRA
Culture is the single most driving factor of all the Quint Studer pillars—ensure its strength if you want to be
on that note 64
Let’s Bounce for 2011!
Gordon Ah Tye, BA, RT, FAHRA
In support of AHRA’s president, just take a risk and go for it.