Figure 3 • Screen shot of “Zoey Gets a CT”
to wear a gown, and assures the child that
her parent can be with her for every step.
The technologist also discusses the need
for a lead apron and talks briefly about
the contrast that will be used. The video
allows the patient to select whether she
is having a CT of the “tummy” or the
“head” and provides the appropriate in-
formation based on the study selected.
Animation emphasizes actions that take
place in the CT room and music keeps
the topic lighthearted.
Before final editing, the video was
shown during an open house event at
Community Hospital East. Feedback from
patients and caregivers was very positive.
The final video was placed on the Community Hospital website where it would
be accessible to patients, caregivers, physicians, and the general public. The video
was also placed on computer kiosks at
Community Hospital’s East and North
campuses for easy patient access. The accessibility and self-directed approach enables users to work at their own pace and
create their own relevant take home messages. It also allows patients and caregivers an opportunity to ask questions before
becoming involved in the procedure.
“Zoey Gets A CT” was first made
available to the inpatient pediatric units
and medical imaging departments during the trial phase. Soon after, the video
was advertised to the entire network as
well as the public online through the organization’s homepage. Top administrators have promoted the video through
email to physicians and staff. Additionally, the video will be showcased at Community Health Network’s Best in Class
event in 2011.
Figure 4 • Screen shot of “Zoey Gets a CT”
Data is collected by polling the CT technologists about their experiences with patients who watch the video and patients
who do not watch the video. The data
collected includes information about
whether immobilization devices (
chemical and/or physical restraints) were used,
whether the exam needed repeats, and
what questions the patients asked. As of
this writing, the process has only been
implemented for a short time, therefore
data is limited. However, early data based
on several questionnaires shows that patients who watched the video did not require repeat scans or chemical restraint.
Other anecdotal patient and parent
feedback about the video has been very
positive. One technologist reported:
“Patient and mother very happy to see