The second consideration is the logistics of personnel and modalities within
the facility. If CT and MRI are adjacent
to each other, sharing the control room
space, having cross-trained CRTs would
be advantageous when capacity is low. If
CT and MRI are at separate ends of the
department, utilizing cross-trained CR Ts
may prove to be problematic.
The third consideration is addressing
equipment standardization and safety of
the CRT and patient. If the department
has three MRIs with each magnet being
manufactured by a different manufacturer,
then having cross-trained CRTs from
other areas assist in MRI may raise a concern of competency of the CRT, efficiency
of the CRT, and accuracy of the image.
However, if all three magnets are manufactured by the same original equipment
manufacturer (OEM) then cross-trained
CRTs would have high acuity of competency, efficiency, and accuracy.
The final consideration to be addressed
is personnel turnover. If turnover is low,
cross-trained CRTs is advantageous for a
department. If, however, turnover is high,
cross-training CRTs may increase CRT
employability, but the training institution may find itself short staffed.
Clearly, there are numerous benefits to
cross-training, especially as economic
pressures force institutions to be more
receptive to change and flexibility. To
support agile organizations the workforce
must possess a wide range of skills and
heterogeneous understanding of various
business functions. 8 To consider simply
that cross-training offers only positive
significance to the department without
any implementation constraints would
not be realistic. Managers must evaluate
the potential of added cost in employee
hours, production unfulfilled, potential
issues with quality, and higher pay scales
for multiple modalities. In today’s market,
professional accreditation is the hallmark
that all technologists strive for; therefore,
managers should evaluate the require-
ments of accreditation for individual
modalities as they support their technol-
ogists’ endeavors. Pressures through bud-
getary constraints are prevalent in today’s
market, especially the elimination of per-
sonnel. Managers are faced with difficult
decisions and CRTs are concerned with
their employability. Cross-trained CRTs
possess greater employability versus a
single modality trained CRT, as well as
continuing a steady level of income. How-
ever, the resultant effect of cross-training
will enhance performance, effectiveness,
and efficiency of the operation.
1Reh FJ. “Cross Training Employees.” About.
com Guide. 2011. Available at: http://
crosstrain.htm. Accessed February 26,
2Gregory A. “The Benefits of Cross-Training
Employees.” Helium, Inc. June 9, 2007.
Available at: http://www.helium.com/
training-employees. Accessed February 5,
3Osteryoung J. “Cross-training.” The Florida
State University. April 12, 2002. Available at:
February 19, 2011.
4Schertz A. “Cross-training employees will
better position companies for crisis flu
breakout.” Biz Times. October 16, 2009.
Available at: http://www.biztimes.com/
will-better-position-companies-for-crisis-flu-outbreak. Accessed February 26, 2011.
5Arnold JT. “Kicking up cross-training: cross-training can be a key component in developing your employee-and your organization.”
HR Magazine. August 2008. Available at:
is_ 8_53/ai_n28047596. Accessed February
6Pilley M. “The Pros & Cons of Cross-Training
Employees.” Bright Hub Inc. September 29,
2010. Available at: http://www.brighthub.
aspx. Accessed February 19, 2011.
7Younis MZ. A comparison study of urban and
small rural hospitals financial and economic
performance. Online Journal of Rural Nursing
and Health Care. 2003; 3( 1): 38–48. Available
April 9, 2011.
8Ambrose J. “Cross-training for workforce
agility.” Talent Management Magazine.
January 2008. Available at: http://www.
2008_0115_ TalentMgt.pdf. Accessed February 19, 2011.
Paul J. Babinski is an alumnus of Marshall University
and has MBA and MS degrees in Health Services
Administration from the St. Francis University. He is
currently pursuing a PhD in business administration
from Northcentral University. Paul can be contacted
Bethany S. Babinski is a pre-med student at the
University of Tennessee, majoring in microbiology.
Special thanks to Ms. Babinski for administrative
assistance and quantitative analysis during this
This research was not funded by any group or
organization and strict anonymity was utilized to
assure objectivity and to protect participates identity
in this research. Funding, quantitative analysis, and
examination of the data were conducted solely by