radiologists to keep your facility from
becoming a commodity. Collaborating
with your radiologists and working together to drive outcomes, not statistics,
will allow others to see a defined value
for your service.
Each physician office will have unique
preferences for the imaging needs of their
patients. Imaging services can no longer
take the “one size fits all” approach with
referring physicians or patients. Individualized protocols for each patient or
an individualized scheduling process for
a specific office will help them find the
needed value for your services. Service is
only one small, but important way, to
provide a qualitative differentiation
across your market.
Press Ganey Associates, Inc. What Patients
Love. South Bend, IN: Press Ganey; 2007.
Jason C. Theadore, MHA, CRA, R T(R) is director of
diagnostic and therapeutic services at OhioHealth in
Columbus, OH. He can be contacted at J Theador@