july/august 2011 • Volume 33: 4
Revisit, Revamp, and Revitalize
Your Business Plan: Part 3
By David Waldron
Managing with financial statements is discussed, including fundamental definitions and
conventions related to this process. A core part of managing with financial statements is
understanding how to drive the business and engage the staff using balanced scorecards.
TRACE Program: Improving Patient Safety
By Brenda Rinehart, MBA, CRA, RT(R)(M)(CT)
The Tools for Radiation Awareness and Community Education (TRACE) program was
designed as a two phase approach to radiation dose awareness and overall patient dose
reduction achieved through patient and community education, physician awareness, staff
training, and technological enhancements.
Referring Physicians’ Perceived Benefits of PACS:
A Regional Survey Pre- and Post-PACS Implementation
By Don MacDonald, MSc, PhD, Doreen Neville, ScD, and
Reza Alaghehbandan, MD, MSc
Referring physicians in Newfoundland and Labrador were administered a survey before
and after PACS was implemented. It provided an opportunity to measure the perceived
benefit and challenges of PACS in a relatively cost effective manner.
62 Index to Advertisers
63 The Marketplace
Managing Distress, Discomfort, and Anxiety
By Elvira V. Lang, MD, FSIR, FSCEH
Positive patient interactions and experiences not only help the customer but also directly
affect the bottom line. Waste of overhead can be limited by simply changing the way staff
talks with patients. It “takes a village” to have a smooth transition in how communication is
used throughout the department.