Revisit, Revamp, and Revitalize
Your Business Plan: Part 4
1.0 Category A credit • Expiration date 10-31-2013
Carefully read the following multiple choice questions
and take the post-test at AHRA’s Online Institute
The credit earned from the Quick Credit TM test
accompanying this article may be applied to the
AHRA certified radiology administrator (CRA)
human resources management domain.
Instructions: Choose the answer that is most correct.
1. The first step in planning a management development
program is to:
Set goals a.
Develop a timetable b.
Make a plan c.
Establish step targets d.
2. Which of the following is NOT one of the most common
drivers (Box 1) for a management development
Improve managers’ skills and confidence a.
Help managers work independent of teams b.
In times of reorganization and change c.
To improve overall performance d.
3. A good rule for any new management development pro-
gram is that the kick-off meeting be designated the “Las
Vegas meeting” because:
It should be a fun and inviting meeting a.
What happens in that meeting should stay in the b.
4. A phenomenon that occurs within established groups that
The development program is enriched with opportunities c.
It creates an atmosphere of optimism d.
avoid confrontation, eschew change, and continue to con-
vince each other that everything is really okay even when
the evidence would suggest the opposite is known as:
Group polarization a.
Illusions of unanimity b.
Peer pressure c.
Group thinking d.
5. Which of the following roles (Box 2) is responsible for
ensuring that staff members complete their tasks in con-
formance with standing work instructions and quality
6. Which of the following summarizes the keys to success for
a management development program?
No surprises and no spectators a.
Preparation and no surprises b.
No spectators and preparation c.
No surprises, no spectators, and preparation d.