in the industry
had to be faster to provide a reasonable
turnaround time to clinicians.
There were many lessons learned from
this project and the following are some
of the major ones:
• An individual is not an “everything”
expert so it is important to develop a
network of experts to help with differ-
ent aspects of the practice.
• Elimination of poor performing
employees is a productivity and morale
booster for the department.
The discoveries made during this interim leadership project demonstrated
that there was a need for basic radiology
management reference material to help
guide new and seasoned managers alike
in taking on a position in a new imaging
environment. This experience lead to the
creation of the publication “Basic Imaging Management: A Reference Manual,”
published by AHRA in 2011.
We wish all the best to imaging man-
agers everywhere. Feel free to contact us
regarding questions about our interim
experience or the reference manual.
Sue Ramthun, MBA, RT(R), CRA, CIIP retired from Mayo
Clinic Rochester in 2010. She worked in Mayo
radiology for 36 years and the last 12 years in the
director role with oversight of electronic imaging and
the campus filmless conversion. She can be contacted
Sue A. Rysted, MBA, RT(R)(MR), CRA works as an
assistant coordinator to the radiology asset manager
at Mayo Clinic Rochester. She has worked in Mayo
radiology for 28 years in various management and
technologist roles. She can be contacted at Rysted.
Kathleen J. Williams, MA, RT(R)(CT), CRA is a radiology
supervisor and has worked at Mayo Clinic Rochester
for 28 years. Ms. Williams has served in a supervisory
role for 13 years; 5 years dedicated to C T and 8 years
dedicated to medical physics. She can be contacted at