Patient Satisfaction in Imaging Services
recommend the department to others
in 2011 (98%) and in their overall rating given (97%), than they were in 2010
(93% for likelihood of recommending
department and 92% for overall rating).
In analyzing the data for these two years,
it shows that significant improvements
have been made in the way that outpatients view the imaging services department. There are a number of factors
that this can be attributed to, including
moving the imaging services department
to the first floor, which included easier
access to parking and a brand new waiting room. This waiting room was separated from the inpatient waiting room
and made outpatients feel like they were
in a private imaging center.
The results of the correlation analysis
(Table 3) showed that the correlations
between the likelihood of recommend-
ing the department to others and the
overall rating was positive, indicating
that on average for the sample, the like-
lihood of recommending the depart-
ment and the overall rating tend to be
There were several limitations to this
study. The data that was analyzed only
included a small sample of 24 months.
Since there was only 6 months of data
so far for the current year of 2012, it
was not included. Distributing surveys
taBLE 3. Results of the Correlation Analysis
Likelihood of recommending Dept.
Likelihood of Recommending Dept.
0.87 represents the sample correlation between Likelihood of Recommending Dept. and Overall Rating. Since
it is positive, then on average for the sample, Likelihood of Recommending Dept. and Overall Rating tend to be
directly related (in other words, tend to move in the same direction). Since it is close to + 1.00, the association
between Likelihood of Recommending Dept. and Overall Rating is relatively strong.
0.72 represents the sample correlation between Likelihood of Recommending Dept. and Year FROM THE
PERSPECTIVE OF THE YEAR 2011. Since it is positive, Likelihood of Recommending Dept. and Year, on average
tend to be directly related in the sample. In other words, the year 2011 tends to have a higher likelihood
of recommending our dept. in our sample. Since it is not close to 1.00, the association between Likelihood of
Recommending Dept. and Year is relatively moderate.
0.61 is the sample corrleation between Overall Rating and Year from the Year 2011 perspective. The association is
direct and not strong. It indicates that, on average in the sample, the year 2011 tends to have higher ratings. Thus,
on average in the sample, the year 2010 tends to have lower ratings.