By Debra L. Murphy
I recently had an x-ray taken and felt a bit like an undercover agent.
Trying to look for an angle into casual conversation, I was conflicted as to
whether or not I should tell the technologist about my peripheral role in
the medical imaging world. How do you act when you’re on the receiving
end of medical care (radiology, in particular)? Gary Boyd wrote a fascinating piece in this issue about his own recent experience as an inpatient.
He includes some great advice on improvements you could make to your
own department. Some things you may already be doing, some you may
not (are your ceiling tiles clean?).
Even more than my own x-ray experience, as a parent, I am much
more vigilant in analyzing the imaging procedures my children undergo.
With this in mind, it is encouraging to see an article like “Quality
Improvement Related to Radiation Safety of Chest Radiography in the
NICU,” (p. 18). As one member of the Editorial Review Board noted:
“This is a very timely topic as radiation dose reduction, especially around
the pediatric population, is top of mind for technologists, physicians,
administration, and especially parents.” As an industry, medical imaging
is moving in a positive direction with focus so heavily on patient safety
(eg, my kids) and patient satisfaction (eg, us parents). The article utilizes
a number of process improvement techniques that can be used for many
In the end, with my own procedure, I said nothing to the technologist about what I do for a living. I just let her do her job, but I couldn’t
help analyzing everything she did. I was both comforted and amused
when she left the room three times for three different films and, every
time, she said exactly the same thing when she re-entered the room.
I immediately thought scripting must have been part of her training
(I’ve read enough about it in Radiology Management). Most of all,
though, she was very kind. And I appreciated that as both a patient and
an industry insider.
Deb Murphy is AHRA’s publications director. She is editor of Radiology Management and may
be contacted at firstname.lastname@example.org.
The Journal of AHRA: The Association for Medical Imaging Management
March/April 2013 • Volume 35 Number 2
Paul Dubiel, RT(R), MS, FAHRA, CRA
Director of Imaging
Seton Family of Hospitals
AHRA Publications Director
Debra L. Murphy
Cenveo® Publisher Services
Gordon Ah Tye,
Director of Imaging
Kaweah Delta Healthcare
Gary Boyd, FAHRA
Chief Executive Officer
Mammoth Lakes, CA
Director Medical Imaging
MSHS, RCC, PCS, FCS,
Coding Strategies, Inc.
Powder Springs, GA
MBA, MHA, RT(R),
Winter Haven Hospital
Winter Haven, FL
Editorial Review Board
Wanda Coker, CRA
Shriners Hospital for Children
Diane T. Dionne, MBA
Director of Radiology
Southern NH Medical Center
LaJuana Dunlap, MBA, BS,
RN, R T (R)
Imaging Services - Assistant Director
Cypress Fairbanks Medical Center Hospital
BSR T(CT)(M), CRA
Director of Clinical Operations
Outpatient Imaging Affiliates
Bruce W. Hammond, CRA,
Executive Vice President
Diagnostic Health Services
Kimlyn N. Queen, CRA, MS
Director of Imaging Services
Marion General Hospital
Jason Scott, MBA, CRA
Director, Imaging Services
Witham Health Services
Elisabeth Yacoback, CRA, BSR T,
Baptist Health Medical Imaging
Little Rock, AR
Radiology Management is published 6 times each year (January, March, May, July, September,
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Copyright © 2013 by AHRA: The Association for Medical Imaging Management.
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