. The seven sets of behavioral interview questions that were
a. Three sets for team level positions and four for leadership
b. One set for entry positions, three sets for team level
positions, and three for leadership positions
c. Two sets for entry positions, two sets for team level
positions, and three sets for retirement positions
d. Four sets for team level positions and three sets for
. Based on the flow chart of the hiring process for team
members (Figure 1), who determines if an offer
should be made?
a. Human resource recruiter
b. Department head
c. Interdisciplinary peer team
d. None of the above
. Candidates for team member positions were told to plan
to be at the facility for:
a. 4 hours
b. 3. 5–5 hours
c. 2 hours
d. 1–1. 5 hours
. A peer interviewing team was developed across how many
. The STAR technique stands for:
a. Standardized Techniques and Readiness
b. States Top Area Recruiters
c. Situation, Task, Action, and Result
d. Study, Take-Action, and Relax
. New employees were trained at the hospital for about:
a. 2 weeks
b. 1 month
c. 6–7 weeks
d. 2 months
. During orientation, team members were divided out by
shifts, not specialties.
. In orientation, emphasis was placed on Studer’s concept:
. Which is NOT an expectation for being a part of the team?
a. Use a commanding tone of voice
b. Collaborate with the healthcare team regarding the care
of the patient
c. Refrain from negative/disruptive behavior
d. Be aware of body language and how it affects the
message being conveyed
. To ensure team members stay focused, leaders rounded
. Which of the following are team members asked
a. What is going well?
b. Who they would like to recognize?
c. What process may not be working?
d. All of the above
. To help the team address issues and implement
improvements, what was developed?
a. Undercover Behavior Committee (UBC)
b. Unit Based Council (UBC)
c. Upward Building Council (UBC)
d. Uniformity Beyond Comprehension (UBC)
. The facility has been open for a little over a year
and conducted how many interviews?
20. ED quality of care was in what percentile?
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