It is a new day when it comes to
employee and patient treatment in a
hospital setting. The obvious conclusion
to all of this is that it is the right thing
1The Advisory Board. Patient Experience
Summit. Held at the Advisory Board
Headquarters, Washington, DC on May
2Cleveland Clinic. Empathy video. Available at:
August 5, 2014.
Mark Lerner is the director of diagnostic imaging at
the George Washington University Hospital. He can
be reached at Mark. Lerner@gwu-hospital.com.