results are positive (win-win outcome).
By educating radiologic technologist students about conflict management styles
they will be able to manage conflict in a
functional and constructive way. 22 When
the conflict is over patient care and the
cooperating style is used, not only do
the opposing parties win, but the patient
benefits also. 23 Cooperating conflict
management styles require the problem
to be tediously thought out by all conflicting individuals and coming together
to mutually agreed upon resolution.
There were several limitations to this
study. First was the low response rate.
The survey was sent to 219 technologists selected by convenience sampling,
but only 41 responded. Of those 41
responses there were only 37 completed
surveys. The low response rate could be
due to the fact that one of the facilities
was undergoing new ownership, and
another facility had just gone through
Joint Commission inspection. Another
limitation of the survey is that over
40% of the respondents held bachelor’s
degrees. This data was not spread out
evenly among different education levels.
Because of the small sample size the
results of this survey cannot be generalized to the entire radiologic technologist
population. A larger, random sample
should be used in order to generalize the
results. By having a larger sample size
the education level of the technologists
would also be diverse which could lead
to more significant findings.
This study did not show education to
have a significant effect on the type
of conflict management style used by
radiologic technologists; however, being
educated in the different conflict man-
agement styles can only benefit indi-
viduals. Learning the different conflict
management styles will enable individu-
als to be flexible in their response to the
conflict situation. 7 Learning the differ-
ent conflict management strategies will
enable others to understand the value
and recognize the strengths and weak-
nesses of each style. There is always a
correct conflict management style in dif-
ferent conflict situations.
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Sally Erin Howell, MSRS, RT(R) is the lead radiologic
technologist at Overton Brooks VA Medical Center in
Shreveport, LA. She earned her master’s degree from
Northwestern State University in Nachitoches, LA.
Sally can be contacted at email@example.com.