When patients require medical care
in an imaging department, they expect
the technologists, nurses, physicians, and
medical assistants to be fully trained and
competent to provide proper healthcare.
However, competency requirements do
not stop with frontline imaging medical
professionals and physicians. Along with
a technical knowledge of image acquisition, the core competencies of imaging
administrators cover a number of different skills and knowledge areas unrelated
to that of a technologist.
In order to support the front line staff
and create a high quality, successful imaging department, the administrative team
must be made up of competent leaders.
Some of the more common members of
the administrative imaging team include
the imaging director/administrator,
PACS/RIS administrator, and radiation
safety officer (RSO).
There are standard competencies that
all department administrators and
healthcare executives should be able
to demonstrate. These competencies
• Relationship management: Success-
fully maintain positive working rela-
tionships with radiologists, referring
physicians, associates, vendors, facility
administrators, organizational execu-
tives, and community members.
• Team building and teamwork: Effective selection, evaluation, and development of direct reports to maintain
high performing teams.
• Vision: Share a compelling, persuasive,
and optimistic view of the organization’s future and inspire the realization
of bold results.
• Communication skills: Demonstrate
verbal, non-verbal and written communication skills with diverse audiences;
convey high levels of self-confidence,
transparency, sensitivity, and authenticity. Ability to focus communications
on the needs of the listener and the
other party’s point of view.
• Demonstrating an executive presence:
Cultivate the skills, talents, and aligned
values of others. Take steps to formally
Competencies in Imaging
• In order to support the front line staff and
create a high quality, successful imaging
department, the administrative team
must be made up of a variety of competent leaders, including the imaging director/administrator, PACS/RIS administrator, and radiation safety officer.
• The core competencies of an imaging
director include demonstrated expertise
in human resources, asset management,
fiscal management, communication,
• PACS/RIS administrators must possess
skill sets that bridge the domains
of a radiologic technologist, information systems analyst, and imaging
administrator—competencies can be
placed into three categories: behavioral,
business, and technical.
• Oversight of the radiation safety program is provided by the RSO, who must
meet certain qualifications related to
education, training, and experience
required by the Nuclear Regulatory Commission and other state licensing and
regulatory agencies where applicable.
By Kimlyn N. Queen, MSM, FAHRA, CRA, RT(R)(CT)(MR)
The credit earned from the Quick CreditTM test
accompanying this article may be applied to the
CRA human resources (HR) domain.